Privacy Policy

ShopfixKart ("ShopfixKart", "we", "us", or "our") is a brand operated by Navira Labs Private Limited, a company incorporated under the laws of India.

This Privacy Policy explains how Navira Labs Private Limited, in connection with its ShopfixKart brand and website, collects, uses, stores, shares, and protects personal information when you access or use https://shopfixkart.com, purchase products, create an account, register as a seller, contact us, or otherwise interact with ShopfixKart.

For purposes of applicable data-protection laws, including the Digital Personal Data Protection Act, 2023, Navira Labs Private Limited may act as the Data Fiduciary in relation to personal data processed through ShopfixKart, where applicable.

By using ShopfixKart, you acknowledge that you have read and understood this Privacy Policy.

1. About ShopfixKart

ShopfixKart is a brand operated by:

Navira Labs Private Limited

ShopfixKart may provide ecommerce, marketplace, product discovery, seller, technology, customer-support, and related services through its website and associated platforms.

References to "ShopfixKart", "we", "us", and "our" in this Privacy Policy refer to Navira Labs Private Limited in connection with the ShopfixKart brand and services.

2. Information We Collect

Depending on how you use ShopfixKart, we may collect different categories of personal information.

2.1 Information You Provide

When you create an account, place an order, register as a seller, contact us, or otherwise use our services, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Account credentials
• Order information
• Transaction information
• Seller or business information
• Tax or business registration information where applicable
• Information provided to customer support
• Information submitted through contact forms
• Communications between you and ShopfixKart
• Other information that you voluntarily provide to us

We collect information that is reasonably necessary to provide the relevant products or services, operate our platform, communicate with you, and comply with applicable legal obligations.

2.2 Payment Information

Payments may be processed through third-party payment processors, banks, payment gateways, or other financial service providers.

Depending on the payment method, we may receive information such as:

• Payment status
• Transaction ID
• Payment reference number
• Payment method
• Transaction amount
• Refund information

Where payment information is processed directly by a third-party payment provider, that provider may process your information under its own privacy policy and terms.

ShopfixKart does not intend to store complete payment-card numbers, CVV numbers, UPI PINs, passwords, or other payment authentication credentials on its own systems unless specifically required and lawfully permitted.

2.3 Automatically Collected Information

When you visit or interact with our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Browser version
• Device type
• Operating system
• Pages visited
• Referring pages
• Date and time of access
• Approximate location derived from technical information
• Website interaction information
• Error and diagnostic information

This information may be used to maintain security, understand Website usage, improve performance, and provide our services.

3. Purposes for Processing Personal Data

We may process personal data for purposes including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Providing products and services
• Arranging delivery
• Processing refunds and returns
• Facilitating payments
• Providing customer support
• Managing seller accounts
• Operating the ShopfixKart marketplace
• Communicating with customers and sellers
• Sending order and transaction notifications
• Maintaining Website security
• Detecting and preventing fraud and abuse
• Improving our products, Website, and services
• Understanding Website usage and performance
• Maintaining business and transaction records
• Complying with applicable laws
• Responding to lawful requests from authorities
• Resolving disputes
• Protecting our legal rights and interests
• Sending promotional communications where permitted by law and applicable consent requirements

4. Notice and Consent

Where consent is required for processing personal data, ShopfixKart will seek consent in accordance with applicable law.

Where required, we will provide information regarding:

• The personal data being collected
• The purpose for which it is processed
• The goods or services enabled by the processing
• How you may withdraw consent
• How you may exercise applicable data rights
• How you may raise a grievance

Where processing is based on consent, you may withdraw your consent using the mechanism made available by us, subject to applicable law and the consequences of such withdrawal.

5. Cookies and Similar Technologies

ShopfixKart may use cookies, local storage, pixels, and similar technologies.

These technologies may be used to:

• Maintain login sessions
• Remember preferences
• Maintain shopping-cart functionality
• Improve Website performance
• Understand Website usage
• Maintain security
• Analyze traffic
• Support marketing activities where applicable

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

6. Sharing of Personal Data

We may share personal data where reasonably necessary to operate ShopfixKart and provide our services.

Depending on your interaction with ShopfixKart, personal data may be shared with:

• Payment gateways
• Banks and financial service providers
• Delivery and logistics partners
• Warehousing or fulfillment partners
• Hosting and cloud-service providers
• Technology providers
• Customer-support providers
• Analytics providers
• Communication service providers
• Sellers where necessary to fulfill an order
• Professional advisers
• Auditors
• Legal advisers
• Government authorities where legally required
• Law-enforcement authorities where legally required
• Other service providers acting on our behalf

We seek to limit sharing of personal data to information reasonably necessary for the relevant purpose.

We do not sell personal information merely for the purpose of providing it to unrelated third parties.

7. Seller and Marketplace Information

ShopfixKart may operate as an online marketplace connecting customers and sellers.

If you register as a seller, we may collect information such as:

• Individual or business name
• Contact details
• Business address
• Tax information
• Registration information
• Bank or settlement information
• Product information
• Inventory information
• Business documents
• Transaction information

Certain seller information may be displayed to customers where reasonably necessary to operate the marketplace, provide seller information, facilitate transactions, or comply with applicable law.

8. Order and Delivery Information

When you place an order, we may process information necessary to fulfill and deliver the order.

This may include:

• Customer name
• Contact number
• Delivery address
• Order details
• Delivery instructions
• Transaction information

We may share relevant information with sellers, delivery companies, logistics providers, and other service providers involved in fulfilling the order.

9. Communications

We may communicate with you regarding:

• Orders
• Payments
• Delivery
• Returns and refunds
• Account activity
• Security alerts
• Customer support
• Seller activities
• Service updates
• Changes to our policies

Where permitted by applicable law, we may also send promotional communications.

You may opt out of promotional communications through the unsubscribe mechanism included in the communication or by contacting us.

We may continue to send essential transactional or service-related communications even after you opt out of marketing communications.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Completing transactions
• Maintaining business records
• Fulfilling contractual obligations
• Preventing fraud
• Resolving disputes
• Complying with legal, tax, accounting, and regulatory obligations
• Protecting our legal rights

When personal data is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

11. Data Security

Navira Labs Private Limited takes reasonable technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information and risks involved, security measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Monitoring and logging
• Secure hosting practices
• Security updates
• Internal access restrictions
• Backup and recovery measures

No electronic transmission or storage system can be guaranteed to be completely secure.

If you believe your ShopfixKart account or personal information has been compromised, please contact us promptly.

12. Third-Party Services

ShopfixKart may use third-party services to operate its Website and provide its services.

These may include payment processors, hosting providers, analytics services, communication providers, logistics providers, advertising platforms, and other technology providers.

Third-party services may process personal data according to their own privacy policies and applicable terms.

We encourage you to review the privacy policies of relevant third-party providers.

13. Third-Party Links

Our Website may contain links to third-party websites or services.

We do not control third-party websites and are not responsible for their privacy practices, security, content, or policies.

You should review the privacy policy of a third-party website before providing personal information to it.

14. Children's Privacy

ShopfixKart does not knowingly seek to collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

We will review the matter and take appropriate steps where required.

15. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

• Obtain information about personal data processed by us
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data where legally applicable
• Withdraw consent where processing is based on consent
• Exercise other rights available under applicable data-protection law
• Raise a grievance regarding our processing of personal data

To protect against unauthorized requests, we may need to verify your identity before processing certain requests.

16. Withdrawal of Consent

Where we process your personal data based on consent, you may withdraw that consent using the mechanism made available by ShopfixKart.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may also affect our ability to provide certain services where the relevant processing is necessary for those services.

17. Data Transfers

Navira Labs Private Limited may use service providers located in India or other jurisdictions.

Where personal data is processed or transferred outside India, we will take appropriate steps as required by applicable law.

We may also process personal data using cloud infrastructure and technology providers whose systems may operate across multiple jurisdictions.

18. Legal and Regulatory Compliance

We may process or disclose personal data where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful government requests
• Respond to court orders
• Assist law-enforcement authorities where legally required
• Prevent fraud or unlawful activity
• Protect users and the public
• Protect the rights and property of Navira Labs Private Limited
• Enforce agreements and policies
• Resolve legal disputes

19. Grievance Redressal

If you have a concern, complaint, or request regarding the processing of your personal data, you may contact us using the details provided below.

We will review and respond to privacy-related requests in accordance with applicable law.

Where applicable, you may also have the right to raise a complaint with the relevant data-protection authority or Data Protection Board in accordance with applicable law.

20. Changes to This Privacy Policy

Navira Labs Private Limited may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our services
• Changes in technology
• Changes in business practices
• Changes in applicable law
• Regulatory developments
• Changes to third-party services

When we make material changes, we may update the Effective Date and provide additional notice where required by applicable law.

You should periodically review this page for the latest version.

21. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us.

For privacy requests, please provide sufficient information for us to understand and process your request. We may request additional information to verify your identity where reasonably necessary.

22. Governing Law

This Privacy Policy is intended to be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy or the processing of personal data will be subject to the applicable laws and jurisdiction of the appropriate courts in India, subject to applicable law.